Privacy Policy

Last updated: 21 June 2026 | SNT GROUP Worker App (Android) v1.37

This Privacy Policy describes how SNT GROUP (M) SDN BHD collects, uses, stores, and protects personal information when you use the SNT GROUP Worker App and related services.

By using our app, you agree to this Privacy Policy.

1. Data Controller

SNT GROUP (M) SDN BHD
115-3, Jalan Kampung Pandan, Taman Maluri, 55100 Kuala Lumpur, Malaysia
Email: sntgroup583@gmail.com
Phone: +603-92867499
Website: www.sntgroupmalaysia.com

2. Information We Collect

• Name, passport, email, phone, company, login credentials, profile photo, language preference
• Passport, visa, work permit, FOMEMA, EPF/KWSP, payment receipts and uploaded documents
• Live chat, voice messages, support tickets and threaded replies
• Approximate location when you grant permission (office directions, token/queue — not for ads)
• WiFi state (in-office WiFi/hotspot connection feature only)
• FCM push token, device/OS/app version, IP address
• Hashed device ID, device model and app version (one-phone account binding and fraud prevention)
• Support call duration when you call from the app (we do not collect call logs)
• Firebase Analytics — app usage and stability metrics (not used for advertising)

Fingerprint/biometric: Quick login and app lock are processed only on your phone; biometric data is never sent to our servers.

3. How We Use Information

• Account and document management, reminders, payments, and support
• Visa, FOMEMA and immigration portal status checks (at your request, via our servers)
• Email and push notifications when support tickets are opened, replied to, or resolved
• Device binding, fraud prevention and legal compliance
• Crash and performance improvements (Firebase Analytics)

4. Third-Party Services

• Google Firebase (FCM and Analytics), Google Gemini (AI chat), Pusher (real-time chat)
• Billplz and CommercePay (online payments — transaction processing only)

5. App Permissions

• Internet & network — server/API connection
• Notifications — expiry, payment and support alerts
• Camera/Storage — document and profile photo uploads
• Microphone — voice chat only
• Location — office directions and token/queue only (not for ads)
• WiFi — in-office hotspot connection only
• Phone state — support call duration only (not call logs)
• Biometric — quick login and sensitive section lock (on-device only)

6. Data Sharing & Sale

We do not sell your data and do not use it for third-party advertising. We may share with authorized employer admins, payment/hosting providers, or when required by Malaysian law.

7. Retention & Security

Data is stored on secure servers over HTTPS. Login and biometric preferences are excluded from device backup. After account deletion, personal data is deleted or anonymized (except where law requires records).

8. Account Deletion

To delete your account and associated personal data:

https://admin.sntgroupmalaysia.com/page/delete-my-account.php?lang=en

9. Contact

SNT GROUP (M) SDN BHD
115-3, Jalan Kampung Pandan, Taman Maluri, 55100 Kuala Lumpur, Malaysia
Email: sntgroup583@gmail.com
Phone: +603-92867499
Website: www.sntgroupmalaysia.com

About Us