Privacy Policy
Last updated: 15 August 2026 | SNT GROUP Worker App (Android) v1.40
This Privacy Policy describes how SNT GROUP (M) SDN BHD collects, uses, stores, and protects personal information when you use the SNT GROUP Worker App and related services.
By using our app, you agree to this Privacy Policy.
1. Data Controller
SNT GROUP (M) SDN BHD
115-3, Jalan Kampung Pandan, Taman Maluri, 55100 Kuala Lumpur, Malaysia
Email: sntgroup583@gmail.com
Phone: +603-92867499
Website: www.sntgroupmalaysia.com
2. Information We Collect
- Name, passport, email, phone, company, login credentials, profile photo, language preference
- Passport, visa, work permit, FOMEMA, EPF/KWSP, payment receipts and uploaded documents
- Live chat, support tickets and threaded replies (no microphone recording)
- Location (with your permission and consent): office directions, office WiFi/token, and emergency safety location — only while the app is open (no background tracking)
- With safety location: device model, battery %, GPS accuracy (for administrative assistance)
- WiFi state (in-office WiFi/hotspot connection feature only)
- FCM push token, device/OS/app version, IP address
- Hashed device ID, device model and app version (one-phone account binding and fraud prevention)
- Support call duration when you call from the app (we do not collect call logs)
- Firebase Analytics — app usage and stability metrics (not used for third-party advertising)
Fingerprint/biometric: Quick login and app lock are processed only on your phone; biometric data is never sent to our servers.
3. How We Use Information
- Account and document management, reminders, payments, and support
- Visa, FOMEMA and immigration portal status checks (at your request, via our servers)
- Email and push notifications when support tickets are opened, replied to, or resolved
- Device binding, fraud prevention and legal compliance
- Emergency worker assistance using safety location (foreground only, with consent)
- Crash and performance improvements (Firebase Analytics)
- App version checks to require critical security/feature updates
4. Third-Party Services
- Google Firebase (FCM and Analytics), Google Gemini (AI chat), Pusher (real-time chat)
- Billplz and CommercePay (online payments — transaction processing only)
- Google Play Services (location, in-app updates)
5. App Permissions
- Internet & network — server/API connection
- Notifications — expiry, payment and support alerts
- Camera/Storage — document and profile photo uploads
- Location — office directions, office WiFi/token, and emergency safety location with consent (not for ads; no background location permission)
- WiFi — in-office hotspot connection only
- Phone call / phone state — call office support and measure call duration (not call logs)
- Biometric — quick login and sensitive section lock (on-device only)
Microphone: The app does not record from the microphone. Text-to-Speech may be used for payment/notification alerts.
6. Data Sharing & Sale
We do not sell your data and do not use it for third-party advertising. We may share with authorized employer admins, payment/hosting providers, or when required by Malaysian law.
7. Retention & Security
Data is stored on secure servers over HTTPS. Login and biometric preferences are excluded from device backup. After account deletion, personal data is deleted or anonymized (except where law requires records).
8. Account Deletion
To delete your account and associated personal data:
https://admin.sntgroupmalaysia.com/page/delete-my-account.php?lang=en
9. Contact
SNT GROUP (M) SDN BHD
115-3, Jalan Kampung Pandan, Taman Maluri, 55100 Kuala Lumpur, Malaysia
Email: sntgroup583@gmail.com
Phone: +603-92867499
Website: www.sntgroupmalaysia.com
About Us